Ensuring Mandatory Field Compliance- A Guide to Making Fields Obligatory in ServiceNow

How to Make Field Mandatory in ServiceNow

In the world of ServiceNow, making a field mandatory is a crucial step in ensuring data integrity and accuracy. Whether you are working with a custom form or a standard one, there are several methods to enforce mandatory fields. In this article, we will explore the different ways to make a field mandatory in ServiceNow and provide you with step-by-step instructions to achieve this goal.

1. Using the Form Configuration

One of the simplest ways to make a field mandatory is by using the form configuration. Here’s how you can do it:

1. Navigate to the form you want to modify.
2. Click on the “Form Configuration” link on the left-hand side menu.
3. In the “Form Configuration” page, locate the field you want to make mandatory.
4. Under the “Field Properties” section, find the “Mandatory” checkbox.
5. Check the “Mandatory” checkbox, and save your changes.

This method is straightforward and works well for both custom and standard forms.

2. Using the Form Designer

If you are using the Form Designer, you can make a field mandatory by following these steps:

1. Open the Form Designer and select the form you want to modify.
2. In the Form Designer, click on the field you want to make mandatory.
3. In the field properties, find the “Mandatory” checkbox.
4. Check the “Mandatory” checkbox, and save your changes.

The Form Designer provides a more visual approach to making a field mandatory, making it easier to understand and apply.

3. Using the Form Script

For more advanced users, you can use form scripts to make a field mandatory. This method requires some knowledge of JavaScript and ServiceNow scripting. Here’s how to do it:

1. Navigate to the form you want to modify.
2. Click on the “Form Script” link on the left-hand side menu.
3. In the “Form Script” page, locate the field you want to make mandatory.
4. Add the following JavaScript code to the field’s script:

“`javascript
if (!$W.getVar(‘sys_id’)) {
$W.getFormElement(‘field_name’).setMandatory(true);
}
“`

Replace `’field_name’` with the actual name of the field you want to make mandatory. Save your changes, and the field will now be mandatory.

4. Using the ServiceNow API

If you are working with the ServiceNow API, you can make a field mandatory by using the `update` endpoint. Here’s an example of how to do it:

“`javascript
var form = new GlideRecord(‘sys_form’);
form.get(‘name’, ‘form_name’);
form.mandatory = true;
form.update();
“`

Replace `’form_name’` with the actual name of the form you want to modify. This method is useful when automating the process through scripts or other tools.

In conclusion, making a field mandatory in ServiceNow is an essential task for maintaining data quality. By using the form configuration, Form Designer, form scripts, or the ServiceNow API, you can ensure that your users provide the necessary information before submitting a record. Choose the method that best suits your needs and start making your fields mandatory today!